Client & Customer Service Standards

My business is based on one basic belief, that my job is not to work with brick, mortar, and parcels of land, but with PEOPLE…PEOPLE who buy their homes through me…but first, last and always, PEOPLE. My philosophy has never changed. I know that my success is based entirely upon my ability to satisfy the real estate needs of PEOPLE. Therefore, I make the following pledge to you:

MY PLEDGE TO MY CLIENTS (SELLERS)

To provide unsurpassed SERVICE to SELL your home at a FAIR MARKET PRICE, in the SHORTEST TIME, with the LEAST INCONVENIENCE to you…MY CLIENT…I WILL…

  • Initiate and maintain constant and continuous communication with you.
  • Carefully analyze your needs, being sensitive to your special requirements.
  • Provide local, national, or international relocation assistance.
  • Carefully review the Listing (Agency) Agreement.
  • Explain the local real estate practices and procedures.

  • Review applicable Seller Financing Alternatives.
  • Present a written market value analysis of your home after a thorough study of current market conditions.
  • Develop and explain a marketing plan of action for your home.
  • Discuss preparing your home for showing.
  • Promote your home to prospective local and out-of-town buyers.

  • Promote your home to all fellow REALTORS.
  • Coordinate all appointments and showings.
  • Provide feedback from showings
  • Present an updated market value analysis of your home when changing market conditions warrant a change.
  • Explain process of offer presentation.

MY PLEDGE TO MY  CUSTOMERS (BUYERS)

To provide unsurpassed SERVICE to order to help you BUY your home in the SHORTEST TIME, with the LEAST INCONVENIENCE to you….MY CUSTOMER….I WILL….

  • Initiate and maintain constant and continuous communication with you.
  • Carefully analyze your needs, being sensitive to your special requirements.
  • Orient you to current market conditions.
  • Provide helpful community data.
  • Explain local real estate practices and procedures.

  • Provide information on financing alternatives (see this site for more information)
  • Thoroughly analyze the entire inventory of homes on the market.
  • Provide information on selected properties that meet your needs.
  • Avoid wasting your time.
  • Professionally show selected properties.

  • Explain process of offer presentation.
  • Coordinate all appointments and showings.
  • Carefully review the offer to purchase.
  • Conscientiously facilitate the negotiations.
  • Explain post-purchase activities and responsibilities.